100% Satisfaction Guarantee
Our 30 Day Return Policy
We are committed to your satisfaction first and foremost, and we want to help you have the best possible shopping experience. We recognize sometimes an item may not meet your needs, was not what you had hoped for, or simply, it does not fit with your decor or space. You'll find our return policy is one of the best in the ecommerce business.
If you are not satisfied with your purchase for any reason, you can return it within 30 days of receipt for an exchange or refund, excluding our shipping or handling costs. Some products have shipping included in the product price, including "free" shipping items, and for those items, our actual outbound shipping costs will be deducted from your return refund. Also, some of our products carry a restocking fee which would be deducted from any credit or refund if you want to return that item.
You can cancel your order prior to production, if being made to order, or if a stocked item, before it has shipped. If you refuse delivery after shipping, please keep in mind that your purchase will then be subject to this Return Policy.
Returning a Purchase
- Please contact us to request a return authorization number and include your original order number, what product(s) you are returning, and your name. We will give you an "RA Number," a return address, and other relevant information. Returns that have not been first authorized cannot be accepted.
- Wrap the package carefully. All returned products must be in their original condition and packaging.
- Return the product using your preferred shipping method directly to the distribution center address we provide. Returns sent to our administrative offices cannot be accepted.
- It is important that we know when your return is expected. Please save your return tracking number, and email it to us. We need this in case there are any issues during transit.
- Please do not request a chargeback of your purchase from your credit card company while waiting for us to completely process your request. Refund processing involves several steps, some that we cannot control, so please be patient while awaiting the credit for the original purchase to appear the card you used.
- Please Note: Other than a return or exchange due to an error on our part, we cannot refund shipping and handling charges.
- All returned products must be in their original condition and packaging. Unfortunately, if products have been assembled or modified, we cannot take them as returns. Also, restocking or repacking fees are charged by some manufacturers and warehouses to cover labor, paperwork and shipping carton replacement. Finally, certain products cannot be returned because our suppliers cannot take them back, such as those customized to your specifications.
If you have any questions about whether a product can be returned, please call us before ordering.
Damage & Missing Parts
Through many years of experience, we have learned to package our products to withstand damage during shipping, avoid selling items easily damaged during shipping, and discontinue suppliers whose damage rate is too high. If something arrives from us that looks damaged, or if parts are missing, please notify us right away. We will work to help you get needed replacements as quickly as possible at no extra charge.
Suspected or Actual Damage If Shipped by Truck Freight or White Glove
- Write "Package Damaged" when you sign for delivery even if it appears only slightly damaged. If the package appears significantly damaged, you may refuse delivery. Once we receive back that damaged package, we will send a new one. Please notify us if you refuse delivery, so we can anticipate that return.
- If our product is assembled for you, make sure you closely inspect the product for any damage BEFORE boxes are discarded and before the delivery people leave. Again, if there is a problem, write it down before the delivery crew leaves.
- If you accepted a package and then discover parts are missing or damaged, do not discard the packaging. Please contact us right away and we will ship you the replacement parts at no extra charge. Most carriers only let us file freight claims within 48 hours of delivery, so do not delay. If we cannot replace parts, we can have the carrier pick up the item and we will send a replacement once we have it back. Again, all returned products should be in the original packaging.
If you decide you do not want parts or a replacement unit, the product can be returned under our Return Policy. If a product arrives damaged, or we made an error, and it cannot be remedied with replacement parts or a complete replacement, we will pay to return the item to us.
In the case of a manufacturer's defect, we can replace the defective part, or if needed, the entire unit. We stand 100% behind our products and the manufacturers who produce them, and we will make every effort to resolve any problems.
Some kind words from our
"I have received the order and am very pleased with it. Thanks for the prompt follow-up. It has been a pleasure to do business with you." - Jacquelyn N., Powderly, TX
"Just ordered from your site. Product was just as described. Shipping was fast." - Ben C., Boston, MA
"I wanted to let you know the whole process, from ordering to the delivery of my order was great. The email updates of my order status and tracking number kept me informed of the whole process. Great work!" - Derek K., Chatham, NJ
"Love the croquet set. Delivery was quick. Instructions and set up for the croquet set is easy. Good quality mallets." - Jenna T., Cheyenne, WY
"Arrived on time. Received plenty of order status notifications. Had the exact item I was looking for." - Jennifer R., Rockville Centre, NY
"Perfect communication. Fast delivery. Great product. Thanks!" - Kathryn M., Susanville, CA
"Received order on or before my schedule date and was the product I ordered. Very happy with the whole process. Thanks!" - Jeff F., Shawnee, KS
"Great and fast service!!!! I would certainly purchase again and again and again!! Wonderful customer follow up!" - Andrea G., Fort Myers, FL
"My children love this gift! We are pleased with the quality of the table. We needed this item for Christmas morning and Buck-a Ball made this happen. Thank you for making my 6 year olds Christmas a big hit!!!" - Marissa C., Staten Island, NY
"Wonderful Transaction - Thank You very much!" - Joseph Z., Sherman Oaks, CA
"Just plain excellent! The whistles are great quality and the shipping is fast." - Christopher W., Framington, NH
"Great Jump Ropes, quick delivery." - Margaret W., Lebanon, NJ
"This was exactly the stopwatch I was looking for - and I had no problem with shipping." - Alexis T., Buffalo, NY
"I was concerned with the arrival time and emailed them to find out if the delivery could be moved up since I needed the basketballs before the delivery date specified. They came through and I received the basketballs two days in advance. Thank you!!" - Michelle C., Westminster, VT
"Great shopping exp. will shop again!!! Fast shipping!" - Christina S., Hamilton, OH
"The product arrived earlier than promised and in good condition. The rack actually surpassed my expectations and I am extremely pleased." - William W., Edmonton, Albert, Canada